Customer Service Representative

Responsibilities:

• Processes and handles multi-channel requests via calls, e-mail, chat related to order to cash (contracts, master data, pricing, sales orders, billing, reporting)
• Responds, reads, and manages all correspondence received through phone, web to case, mobile app, and e-mail regarding concerns, inquiries, and consumer experience in either Asia Pacific, Europe, Middle East, the Americas
• Provides excellent support that includes escalation to tier 2 support and follow through, and completion of resolution of customer concerns
• Liaises and coordinates with various work groups to resolve pricing, inventory, credit, marketing, quality, and supply issues among others
• Enhances technical skills and business acumen through various training to fulfill daily responsibilities and deliver excellent customer experience

Required Qualifications:

• Bachelor’s Degree holder in any field
• Customer service experience in a Business Process Outsourcing (BPO) or call center industry, fresh graduates are encouraged to apply
• Elevated level of customer service orientation and keenness on details
• Clear communications skills both oral and written
• Ability to solve problems logically and critically
• Demonstrated adaptability and flexibility to a rapidly changing business requirements, its environment, and processes
• Demonstrated ability to manage changing priorities and work in a multi-cultural, fast paced environment
• Proficient in Microsoft (MS) Office applications
• Open to night and shifting schedules and willing to work on Philippine holidays

Preferred Qualification:

• Experience in the use of SAP (Systems Applications and Products in Data Processing) and Salesforce is an advantage or any business CRM (Customer Relationship Management) business application

Note:

• This is for a 1-year employment contract.