Digital Customer Analyst Graduate (Jun 2024)

Your role

Deloitte is opening its doors for newly graduates in its Customer & Marketing service line for the Analyst - Digital Customer role in Manila, Philippines.

In the Digital Customer role, you will be part of the SEA Analyst program and help enhance client's customer relationships and advance the sales and service operations of the company using the tools in the digital space.

Key responsibilities are:

• Collecting and understanding client business and technical requirements 
• Developing techno functional solutions within Salesforce – with focus on Sales and Service
• Training clients on how to use Salesforce Solutions and serving as the subject matter advisor on the Salesforce – Cloud for Customer, Sales Cloud and Service Cloud platform 
• Interacting with internal, client and partner stakeholders 
• Participating in solution design, implementation, and systems integration 
• Contributing to overall deliverables 
• Supporting project team on on-going project activities to ensure project is delivered on-time, on-budget
• Continuously engage and follow up end to end customers’ journey

About you

Analysts in Deloitte are expected to:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

To apply you must have the following requirements:

• Strong academic degree in Business, Engineering, Computer Science, IT, or related disciplines 
• Able to run workshops to define requirements and use cases 
• Experience of capturing business requirements 
• Understanding of CRM processes (e.g., Sales Transformation and Service Excellence best practices, use cases, architecture principles)
• Experience in front-end framework with good knowledge of SQL, HTML and CSS
• Able to carry conversations as a consultant with different level of stakeholders

Benefits

Working for a global firm like Deloitte offers myriad of advantages:

• Health card
• Reimbursable meal
• Continuous Learning Assistance Program (CLAP)
• Professional memberships (ISACA, IIA, and etc.)
• International opportunities (Global Mobility Assignments and International transfer)
• Health and wellness initiatives
• Flexible working schedules
• Unlimited access to e-learning courses and webinars
• Technical and soft skills trainings
• Partner with non-profit organizations for CSR projects.

Training & development

Deloitte is proud to be people-centric and purpose-driven. It helps graduates be in the center of everything which is excellent for career growth and opportunity. Deloitte offers valuable training and e-learning opportunities that make it an excellent starting point for recent graduates. Coupled with a supportive environment, conducive to cultivating a positive work ethic, Deloitte stands out as an ideal choice for early career professionals.

Sources

• sea.deloitte.com
• deloitte.com/ph
• indeed.com/deloitteph