Vendor Traffic & Quality Assistant

Job Summary

The Vendor Traffic & Quality Assistant is responsible for ensuring accuracy and completeness of applications endorsed to 3rd party outsourced agencies. Also, he/she is responsible for all other functions relating to Vendor management.

• Pre-screen application forms before these are endorsed to 3rd party outsourced agencies for encoding and verification
• Upon receipt of the application forms from the agencies, evaluates the application forms based on Credit requirement before these are forwarded to other units for processing
• Facilitate processing of payment(s) for encoding, verification, statement mailing, letter shopping, NFIS and CMAP inquiry billings. Ensures that standard turnaround time (TAT) is met and payment is credited to vendor’s account
• Coordinate with the 3rd party outsourced agencies on their monthly performance in terms of the agreed service level standard (metrics)
• Conducts quarterly training (In-house and Off-site) of 3rd party outsourced agencies specifically, for verification spiels, updates and new MCC programs
• Prepare regular MIS reports as well as Ad hoc reports on a timely basis

Responsibilities

• Be trained in Tele-verification for credit card applications
• Enhance your analytical skills through preparation of MIS and ad-hoc reports as well as APS Encoding
• Improve your vendor management skills through constant collaboration with outsourced agencies 

Requirements

• Bachelor’s degree from College/University preferably, Mass Communications Graduate and/or business course
• Work experience with other credit card company specifically, in credit verification is an advantage
• Proficient in the following Microsoft applications: Word, Excel and PowerPoint
• Office and file management experience is an advantage