Security Bank Corporation
2022 Customer Service Representative (Rolling Intake)
Makati
Opportunity expired
Opportunity details
- Graduate Job or Program
- Start date Ongoing
Responsibilities
- As a Customer Service Representative (Voice Account), you will be responsible for delivering the Center’s objective of providing quality service to customers, particularly through robust and effective customer service & contact desk. You will attend to clients’ inquiries, requests, and complaints within the set service standards.
- Receive inbound or conduct outbound calls to support and manage client inquiries, requests, and address concerns.
- Fulfill and ensure completion or closure of all lodged tickets
- Read or check daily updates, announcements, or process amendments as indicated in the knowledge base; Review process documentation and references as necessary
- Accomplish and submit required trackers or performance records according to prescribed frequency
- Adhere to assigned breaks or off-phone schedules; Utilize the appropriate auxiliary modes to ensure proper tagging of activity
- Attend all required pieces of training, refreshers, or new knowledge courses; Complete all mandatory learning courses
- Elevate timely any escalated interaction; Adhere to the escalation process
- Coordinate with Team Leader in determining mitigating steps and providing the best solution for clients
Qualifications
- Bachelor’s Degree in any field
- With at least 6 months customer contact center experience
- Must have effective communication skills
- Knowledgeable with MS Office
- Able to multi-task and manage various types of client interactions
- Must be willing to work on shifting schedule, holidays, or weekends as needed
- Fresh Graduates are welcome to apply
Reviews
I am a recruitment marketing manager handling mainly our external social media like Facebook, LinkedIn, and TikTok. I also assist the recruiters in their requests for releasing internal and external job ads to help them with their hiring goals.
My role is to create campaigns and ads in order to gauge the right target market for a specific product
Helping to hire the best team members in the company
About the employer
Security Bank Corporation
4.4
1,000 - 50,000 employees
Banking & Financial Services
Security Bank Corporation is one of the Philippines’ leading universal banks that serve retail, commercial, corporate, and institutional clients.
Pros and cons of working at Security Bank Corporation
Pros
The best thing is how Security Bank cares for its employees' work-life balance. They are the only local bank to offer hybrid arrangements to head office employees.
Unlike other banks, Security Bank really makes me feel that I matter. Here, leaders are very approachable and visible.
I feel very rewarded and recognized. Personally, I've already been promoted 3x.
My managers are great mentors. They regularly hold alignments to make sure we are on track with projects.
We have a lot of online and face-to-face learning opportunities not only for technical skills but also soft skills.
Cons
Some leaders are still too traditional.
The company should focus on their salary pay. For me, it's very low.
It's slow and really not discussed often - something to improve to keep people happy.
Complex processes can be simplified. Benefits can be improved.
There is nothing too negative! If I had to answer, it would be that SBC is only present locally.