Updating Results

Security Bank Corporation

4.4
  • 1,000 - 50,000 employees

Fulfillment Staff | Operations | SB Finance | Makati

Location details

On-site

  • Philippines

    Philippines

Location

Philippines

Opportunity expired

Opportunity details

  • Opportunity typeGraduate Job or Program
  • SalaryPHP 240,000 - 400,000 / Year
  • Application open dateApply by 9 Jun 2022

The Role

As Merchant Support Staff, you will be responsible for performing various after-sales transactions such as but not limited to facilitating and fulfilling customer inquiries and service requests, handling customer disputes and complaints coming from the Case Management System (CMS) and other channels; monitoring post-booking/collateral documents that are safely kept by SBC - Securities Management Unit

Responsibilities

  • Monitors and encodes customer inquiries, requests, and complaints from different channels into the Case Management System (CMS) and then routes them to the fulfilling units for the implementation and in compliance with the specified turn-around-time
  • Extracts the CMS and updates the CEFU Masterfile daily which is necessary for tracking the requests and preparing reports for the regulatory bodies such as BSP, SEC, DTI 
  • Receives post-dated checks from walk-in clients and at the same time transmits these checks to the CCLD-PDC Management Unit for safekeeping and payment processing
  • Handles requests for hold or pull out of check/s for current account status and prepares the Action Request Form (ARF) as a requirement in lodging the request via LOSD Buddy prior to the actual fulfillment of CCLG-PDC Management Unit
  • Instructs clients via email and/or call-out as to when they can pick up their requested documents. Conducts positive identification prior to providing the actual advice
  • Receives post-booking documents such as insurance and collateral documents from Sales and transmits them to SBC – Securities Management Unit

Requirements

  • Bachelor’s degree in any field
  • Proficient in MS Office applications
  • Attention to detail and problem-solving skills
  • With good written and verbal communication skills
  • Strong organizational and planning skills
  • Hard-working and can work well with a group or across cross-functional teams

Work rights

The opportunity is available to applicants in any of the following categories.

Work light flag
Philippines
Philippine Temporary Work VisaPhilippine CitizenPhilippine Permanent Resident

Qualifications & other requirements

You should have or be completing the following to apply for this opportunity.

Degree or Certificate
Qualification level
Qualification level
Bachelor or higher
Institution location
From an institution in
Philippines
Study field
Study field (any)

Hiring criteria

  • Experience requirementNo experience required
  • Working rights
    Philippine Temporary Work Visa
  • Study fields
    Business & Management
  • Degree typesBachelor or higher
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Reviews

user
Graduate
Makati
5 months ago

I am a recruitment marketing manager handling mainly our external social media like Facebook, LinkedIn, and TikTok. I also assist the recruiters in their requests for releasing internal and external job ads to help them with their hiring goals.

user
Graduate
Makati
5 months ago

My role is to create campaigns and ads in order to gauge the right target market for a specific product

user
Graduate
Makati
5 months ago

Helping to hire the best team members in the company

Show all reviews

About the employer

logo-security-bank-480x480-2024.jpg

Security Bank Corporation

Rating

4.4

Number of employees

1,000 - 50,000 employees

Industries

Banking & Financial Services

Security Bank Corporation is one of the Philippines’ leading universal banks that serve retail, commercial, corporate, and institutional clients.

Pros and cons of working at Security Bank Corporation

Pros

  • The best thing is how Security Bank cares for its employees' work-life balance. They are the only local bank to offer hybrid arrangements to head office employees.

  • Unlike other banks, Security Bank really makes me feel that I matter. Here, leaders are very approachable and visible.

  • I feel very rewarded and recognized. Personally, I've already been promoted 3x.

  • My managers are great mentors. They regularly hold alignments to make sure we are on track with projects.

  • We have a lot of online and face-to-face learning opportunities not only for technical skills but also soft skills.

Cons

    • Some leaders are still too traditional.

    • The company should focus on their salary pay. For me, it's very low.

    • It's slow and really not discussed often - something to improve to keep people happy.

    • Complex processes can be simplified. Benefits can be improved.

    • There is nothing too negative! If I had to answer, it would be that SBC is only present locally.