SM Prime Holdings Inc.
Customer Care Agent for Digital Commerce (Head Office)
Philippines
Opportunity expired
Opportunity details
- Graduate Job or Program
- PHP 240,000 - 400,000 / Year
- Apply by 9 Jun 2022
Responsibilities
- Operations support to meet the requirements of SM Customer Care for inbound/outbound non-voice processing of SM Malls Online and other business units like SM Cinema, SM Malls, SM Tickets and MOA Arena
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- To attract potential customers by answering product and service questions and suggesting information about other products and services of SM Supermalls via email channels, SMS and chat channels
- Opens customer accounts by recording/ updating account information like interactions and purchases
- Administrative tasks such as coordination with mall branches/ BUs, data entry and processing of documents related to orders/ purchases based on guidelines and policies
- Takes the extra mile to engage customer
Requirements
- Open for Fresh Graduates
- General Education degree or equivalent
- Comfortable using computers, office tools/ ticketing system with good writing skills
- Genuinely excited to help customers; patient, empathetic, and passionately communicative
- Experience working with customer support is an advantage
Hiring criteria
- No experience required
- Philippine Temporary Work Visa +more
- Business & Management +more
- Bachelor or higher
About the employer
SM Prime Holdings Inc.
1,000 - 50,000 employees
Construction & Property Services
SM Prime Holdings is a prominent property developer in the Philippines, responsible for malls, residences and more.